CaterPlus trading as Pantry Packer ABN  81 090 443 093
 
User Acceptance
 
By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.
 
We reserve the right to amend these terms at any time at our sole discretion.  Your continued use of the website will represent an agreement by you to be bound by these terms as amended and will apply to any Order you place from the effective date of the change.  We recommend you review the terms for amendments each time you use the website and before placing any Order.  Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party
 
Customer Service
 
We are committed to providing exceptional customer service and facilitate the purchase of quality products through PantryPacker.com.au.
 
We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard dispatch timeframe is within 3 business days of your final order; in the event that an ordered item is not available or we are unable to fulfil your order you will be notified to arrange an agreeable alternative item, or a full refund will be provided for the unavailable item.  
 
Privacy Policy 
 
PantryPacker.com.au is dedicated to keeping your personal details private.  Any information collected in respect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with newsletters and to personalise your shopping experience with us; that is all. 
 
Pantry Packer uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies that are sent to your computer from Pantry Packer only last while you’re browsing our website. We do not store persistent cookies on your computer. 
 
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
 
Security Policy 
 
When purchasing from PantryPacker.com.au your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology (look for the padlock in your browser address bar). 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. No credit card information is stored on our servers, all credit card transactions are performed within the Commonwealth Bank secure environment.Commonwealth Bank adheres to the  PCI Data Security Standards (PCI DSS).If you have any questions regarding our security policy, please contact our customer support centre on support@pantrypacker.com.au.
 
Guests and Registered Users
 
You may access and/or use the website as a guest or as a member. To become a member of the website, you must provide your full name and a valid email address and nominate a password.  If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you.  You agree to keep your membership details current at all times by accessing your account via the website or by contacting us on support@pantrypacker.com.au . You will receive an email from us immediately after you create your membership account. We only permit one registration per email address. You must not use another members’ account without permission. You must keep your password secure as you are responsible for any activity on your account.  You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account. If you forget your password you may click on the relevant link located on the website and we will email you a new password. We reserve the right to terminate a customer’s account for any reason whatsoever including without limitation, where we suspect the member has breached these terms.

All users that submit their personal details to Pantry Packer digitally or at events will be sent marketing material to their nominated email address.  The user will be able to choose to unsubscribe from any marketing material via the unsubscribe facility which is provided on all Pantry Packer digital marketing in accordance with the law.
 
Legal Capacity
 
You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.  Any Order and/or purchase made by you using this website is an acknowledgement by you that you are over the age of eighteen (18) years, you accept these terms and agree that you have entered into a legal contract with us in relation to these terms.
 
Shipping and Returns
 
Your online shop is an ecommerce portal which is provided and managed by PantryPacker.com.au. All shipping and product returns are the responsibility of either Pantry Packer or the customer. In the event of a return Pantry Packer will work directly with the customer in relation to this.

Pantry Packer Payback

Pantry Packer reserves the right to remove any organisation from the Pantry Packer Payback scheme at their discretion and without notice.